SMS
24°
Messages
Text message
Details
What a clinic sends,
channel by channel.
SMS
Schedule changes. A doctor is off and every patient affected hears in minutes.
SMS
Results ready. A notice to sign in, never the result itself.
SMS
Freed-up slots. A cancellation goes out to the waiting list in one send.
RCS
Check-up recalls. Your verified logo and a button to book.
WhatsApp
Prevention campaigns. Flu season, only to patients who said yes.
Fewer empty chairs,
more visits seen.
Example · Acme Clinic · last 12 weeks
9,840
Reminders delivered
78%
Confirmed from the link
6%
No-shows, down from 14%
312
Freed slots refilled
Example figures from a test clinic, not an Instasent average.
All your tools.One view of every customer.
View all integrations
Iris prepares it,
you approve it.
write a 48-hour reminderwho hasn't had a check-up this year?add the link to confirmonly patients who opted indraft the flu jab campaignkeep it to one SMS
translate it into Catalanremind tomorrow's patientshow many confirmed last week?check my sender statusschedule the recall for Monday at 10send the freed slot to the waiting list
It times the send. Each recall at the hour patients actually read.
It finds who's due. Patients with no check-up in twelve months.
It respects consent. Service messages always; campaigns only with a yes.
It translates it. Every language your patients speak.
Frequently
asked questions
Can I send clinical information by SMS?
We advise against it. Health data is a special category under the GDPR, so the message says there is something new and the patient reads it in your portal.
Do reminders reach patients who opted out of marketing?
Yes, as long as they are still active. Instasent keeps marketing consent and channel suppression apart, so an appointment change still arrives.
Which channel should I use for reminders?
SMS: it reaches every phone and runs in automated flows. RCS and WhatsApp are for campaigns, such as check-up recalls or flu season.
Can I connect my booking software?
Yes, through the API or tools like Zapier, Make and n8n. Each appointment arrives as an event and triggers its message.
How does Instasent handle the GDPR?
Your clinic is the controller and Instasent the processor. Consent, opt-outs and the record that proves them live in the platform.
What does Iris see of my patients?
What you decide. Each project sets whether Iris reads personal data in the clear, redacted or not at all.
Describe the reminder.
Fewer chairs stay empty.
- Remind every patient 48 hours before their appointment
- Build a segment of patients due a check-up
- Draft the flu jab campaign for patients who opted in
- Which patients have SMS consent for reminders?
- Import this week's appointments from Google Sheets