Privacy Policy

INSTASENT MOBILE ADVERTISING, S.L. hereby informs you of its privacy policy applied to personal data.

This Privacy Policy applies to the processing of personal data in general, except as provided in the Data Processing Annex included in the General Terms and Conditions contract, which specifically regulates the processing carried out by Instasent as the Processor on behalf of the Customer.

In the event of any conflict between the provisions of this Privacy Policy and those of the Data Processing Annex, the provisions of the Annex will prevail with regard to the processing of the Customer’s Personal Data.

Furthermore, this policy regulates how we use personal data, the reasons why we share personal data, and how you can access and control the same.

INSTASENT will also access customer databases that you share on the platform for the purpose of providing services. In this capacity, INSTASENT will act as the Processor of that personal data. Your customers’ personal data will be treated with absolute confidentiality and in compliance with the duty of secrecy.

The Data Controller of that data is the Customer who contracts the services provided by INSTASENT.

Who is responsible for processing your data?

• DATA CONTROLLER: INSTASENT MOBILE ADVERTISING, S.L.

• VAT NUMBER (NIF): B87413829

• Address: Calle José Abascal, 44, 1º, 28003, Madrid, Madrid

• Email: info@instasent.com

What type of data do we process?

Depending on the products, services, or functionalities that you wish to enjoy at any given time, we may need to process certain data. In general, such data will include the following:

• Identification data: name, surname, language, country from which you interact with us, etc.

• Contact data: phone number, mailing address, email address, etc.

• Economic and transactional information.

• Connection, geolocation, and browsing data (in case you interact with us via mobile, for example).

• Commercial information if you are subscribed to our newsletter.

• Information about your preferences and interests.

• IP address.

Please remember that when we ask you to fill in your personal data to provide access to certain features or services on the website, some fields will be marked as mandatory, as this data is necessary to provide the service or functionality in question.

Please note that if you choose not to provide this data, you may be unable to complete your registration as a user or to enjoy these services or functionalities.

For what purpose do we process your personal data?

Depending on how you interact with our website, we will process your personal data for the following purposes:

1. To develop, fulfill, and execute the Service Provision Contract (Contract)

This purpose includes processing your data mainly to: Contact you regarding updates or informative communications related to the services acquired. Manage the payment/subscription of services, regardless of the payment method used. Activate the necessary mechanisms to prevent potential fraud against you and ourselves during the purchase process. If we believe a transaction may be fraudulent, this processing may result in the transaction being blocked. Manage potential returns after you have made a purchase/subscription. Invoice and provide tickets, invoices, and any other document proving payment for purchases made on our Platform.

2. To handle requests or queries submitted via the various means incorporated into our Platform

We only process personal data that is strictly necessary to manage or resolve your request or query.

3. To register you on the website

If you decide to register on our website, we need to process your data to identify you as a user and give you access to the various functionalities and services available to registered users. You can cancel your registered user account by contacting our Customer Service department.

4. To Marketing purposes

If you subscribe to our Newsletter, your personal data will be used for the periodic sending of company newsletters. Please remember that you can unsubscribe from the Newsletter at any time and at no cost by contacting us via the email address of the Data Controller or by following the instructions provided in each of our communications.

5. For usability and quality analysis to improve our services (Cookies)

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, i.e., to understand how users interact with our Platform and to introduce improvements accordingly. Similarly, we occasionally conduct quality actions and surveys to determine customer and user satisfaction and identify areas for improvement.

What is the legitimacy for processing your data?

The legal basis that allows us to process your personal data depends on the purpose for which we process it. Accordingly, we will find different legal bases under the following purposes:

1. Development, fulfillment, and execution of the service provision contract

The processing of your data is necessary for the execution of the service provision contract that binds us to you. We believe that processing this data is positive for all parties involved when payment for a purchase/subscription occurs, and particularly for you, as it allows us to implement appropriate measures to protect you against attempts of fraud by third parties.

2. Customer Service

We consider we have a legitimate interest in handling requests or queries you submit via various contact methods. We also believe this processing is beneficial for you as it allows us to assist you adequately and resolve the queries raised. When you contact us, particularly for issues related to services acquired via the Platform, processing is necessary for contract execution. When your query concerns exercising your rights (outlined below) or claims related to our products or services, we are legally obligated to process your data.

3. For website registration

The basis of legitimacy is your consent provided upon registration on our website.

4. Marketing

The legitimate basis for processing your data for marketing purposes is your consent.

For example, when you agree to receive personalized information through various means, authorize newsletter sending, or accept the terms for participating in a promotional action.

To show you personalized information, we consider we have a legitimate interest in profiling you based on the data we have about you (e.g., browsing behavior, preferences, purchase history) and the personal data you have provided (e.g., age range, language), as we believe this processing also benefits you by improving your user experience and providing information tailored to your preferences.

5. For usability and quality analysis

The basis of legitimacy is the consent you provide on our website for the installation of cookies as appropriate.

How long will we keep your data?

1. Development, fulfillment, and execution of the service provision contract

We will process your data for as long as necessary to manage the purchase/subscription of services you have acquired and subsequently for the legally established timeframes to comply with our tax obligations. In some cases, we will process only specific data until you decide otherwise, such as for payment data (bank card) that you have asked us to store for future purchases.

2. Customer Service

We will process your data for as long as necessary to handle your request or query.

3. For website registration

We will process your data for as long as you maintain the status of a registered user (i.e., until you decide to cancel your account).

4. Marketing

We will process your data until you request to unsubscribe or cancel your newsletter subscription. If you participate in promotional actions, we will retain your data for six (6) months after the action ends.

Regardless of the fact that we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently retain it, duly stored and protected, for as long as liabilities arising from the processing may arise, in compliance with the regulations in force at all times. Once any potential actions have expired in each case, we will proceed to delete the personal data.

Will we share your data with third parties?

To fulfill the purposes indicated in this Privacy Policy, it is necessary for us to provide access to your personal data to third parties who support us in the services we offer, as detailed below:

• Financial entities, for payment processing.

• Technology service providers who provide us with support.

Additionally, we inform you that we are present on the following social media platforms: LinkedIn, Twitter (X), and Instagram, to keep our followers informed about the company’s updates and services.

You can voluntarily access these social networks through the links available on our website or by directly accessing them via your browser or installed app.

Please note that this website is not responsible for the use of your data by these social networks. However, when such data is generated within a social network and arises from an interaction with our official account, we will be joint controllers of the data processing alongside the social network.

The creation of an account on a social network by this company does not imply that you must consent to data processing without first being informed of its scope.

To consent to our use of data shared through this website and the processing performed, you must carefully read the privacy policy of the respective social network you wish to access:

• LinkedIn

• Twitter

• Instagram

This way, before clicking on the social media logos present on our website, you can inform yourself and redirect with prior knowledge of the data processing in a voluntary manner.

What are your rights when you provide us with your data?

We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights.

You can exercise them free of charge by sending us an email to info@instasent.com, simply indicating the reason for your request and the right you wish to exercise.

If we consider it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

Request access to the data we hold about you.

Request that we rectify the data we already have. Please note that by actively providing your personal data by any means, you guarantee that it is true and accurate and agree to notify us of any changes or modifications.

Request that we delete your data to the extent it is no longer necessary for the purposes for which we informed you previously, or when we no longer have the legal basis to process it.

Request that we restrict the processing of your data, meaning that in certain cases you may ask us to temporarily suspend data processing or to keep it beyond the necessary time if you might need it.

If you have given your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time.

Receive the personal data concerning you that you have provided us, in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.

Object to the processing of your data when the processing is based on our legitimate interest.

Lastly, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency (AEPD)

Data received from third parties

The use of Instasent and the transfer of any information received from Google's APIs to any other application will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Changes to the privacy policy

We may modify the information contained in this Privacy Policy when deemed appropriate. If we do so, we will notify you through various means via the Platform or even to your email address when the change in question is significant to your privacy. This allows you to review the changes, assess them, and, if applicable, object or unsubscribe from any service or functionality.

Cookie information

We use cookies and similar devices to facilitate your navigation on the Platform, understand how you interact with us, and, in certain cases, display advertising based on your browsing habits. Please read our Cookie Policy for further details on the cookies and similar devices we use, their purposes, and other relevant information.