All your tools.One view of every customer.
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Frequently
asked questions
Which channels arrive in the inbox?
Replies from SMS, RCS and WhatsApp, together in one place.
Do I see who the customer is?
Yes. Each conversation sits next to the contact's profile from the CDP: their details, segments and orders.
Can several people work the inbox?
Yes. Your team shares the same inbox and sees which conversations are open.
Does Iris answer on its own?
No. Iris can draft a reply from the conversation and the contact's history, and a person reviews it and sends it.
Every reply, answered.
With the customer in front of you.
- Which customers replied to the last campaign?
- Summarise today's open conversations
- Draft replies for the unanswered conversations and let me check
- Which Intercom users also wrote to us on WhatsApp?
- Who asked about shipping this week?